About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services:  Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Assistant Manager, Payroll is responsible for the end-to-end administration and processing of payroll ensuring timely and accurate salary payments, payroll reconciliation, statutory submissions and compliance with statutory, regulatory, and company requirements. Working closely with HR, Finance and other stakeholders, the incumbent will provide payroll advice, resolve employee queries, and contribute to continuous improvements, system user acceptance testing (UAT).  

• Own and oversee the end-to-end monthly payroll process, ensuring accurate and timely payroll processing, validation, reconciliation, and resolution of payroll discrepancies.

• Administer and oversee statutory claims and government reimbursement schemes, including Childcare Leave, National Service (NS), Government-Paid Maternity Leave (GPML), and other applicable government-supported claims.

• Ensure accurate and timely preparation and submission of statutory filings, including CPF contributions, IR21, IR8A, Auto-Inclusion Scheme (AIS), and other tax-related submissions in accordance with regulatory requirements.

• Monitor and ensure compliance with the Singapore Employment Act, CPF regulations, Income Tax requirements, and other applicable statutory and regulatory obligations.

• Oversee payroll-related accounting activities, including general ledger postings, payroll reconciliation, month-end activities, and resolution of Finance-related queries.

• Review and prepare monthly payroll reports, statutory reports, management reports, and ad hoc analysis for HR, Finance, management, and other business stakeholders.

• Provide timely and accurate advisory support to employees and stakeholders on payroll, statutory benefits, taxation, and other payroll-related matters.

• Partner closely with HR, Finance, and other internal stakeholders to ensure smooth payroll operations, effective issue resolution, and timely completion of payroll activities.

• Support and coordinate internal and external audits by preparing payroll documentation, reviewing supporting schedules, and responding to audit requests and findings.

• Lead and support payroll system enhancements, user acceptance testing, system implementation, and continuous improvement initiatives to improve payroll efficiency, accuracy, controls, and employee experience.

• Develop, review, and maintain payroll standard operating procedures (SOPs), process documentation, controls, and work instructions to ensure consistency and business continuity.

• Maintain a strong working knowledge of HR policies, payroll processes, Singapore employment legislation, and statutory requirements to provide accurate guidance and ensure service excellence.

• Identify payroll risks, control gaps, and process inefficiencies, and recommend and implement appropriate corrective and preventive actions.

• Provide guidance and quality review to payroll team members, ensuring adherence to established processes, statutory requirements, internal controls, and service standards.

• Support management in payroll-related projects, process reviews, and other HR or payroll initiatives as required.

Job Description (Continued)

Qualification

• Diploma or higher qualification in Accountancy, Finance,  Business Administration, Human Resources or equivalent.

• Minimum 5 years of hands-on payroll processing experience in a large or complex organisation for a workforce of at least 2,000 employees in Singapore.

• Strong working knowledge and practical experience in SAP SuccessFactors Employee Central Payroll (ECP), including system functionalities and payroll configuration.

• Good understanding of end-to-end payroll processing, payroll reconciliation, and Singapore statutory compliance. requirements, including the Employment Act, CPF regulations, and income tax reporting (IR8A, IR21, and AIS).

• Proficient in Microsoft Excel (including PivotTables, VLOOKUP/XLOOKUP, and other analytical functions) and Google Workspace.

• Strong numerical, analytical, and problem-solving skills with good attention to detail.

• Able to manage payroll timelines and work accurately within tight deadlines.

• Good interpersonal and communication skills, with the ability to work across HR, Finance and other stakeholders.

• Self-motivated and committed to continuous process improvement.

Preferred

• Experience participating in payroll system implementation, upgrades, or User Acceptance Testing (UAT).

Other Information