About Us
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home
Job Description
As an Executive, Programmes & Services, you will play a key non-clinical operational role reporting to the Manager, Programmes & Services. Deeply guided by the Eden Alternative model, you will champion resident-centred care initiatives that actively combat helplessness, loneliness, and boredom, while empowering frontline care staff.
You will take primary ownership of one of the team's core functional pillars (Programme and Volunteer Management, Care and Service Liaison, or Employee Wellbeing & Administrative Support) with opportunities for periodic job rotation across portfolios to broaden your professional development. Additionally, you will participate in driving Care Enhancement Projects and support regulatory compliance standards.
Primary Portfolio Responsibilities: Care and Service Liaison Portfolio
● Coordinate the end-to-end resident admission and discharge journey, delivering a compassionate, seamless experience for residents and their families.
● Facilitate comprehensive pre-admission counseling to set clear expectations and ease the transition into the nursing home environment.
● Administer and process government financial assistance applications, specifically under the Agency for Integrated Care (AIC) funding frameworks.
● Conduct structured financial reviews with residents, Next of Kin (NOK), and Medical Social Workers (MSWs) to assess financial health and establish sustainable payment arrangements.
● Serve as the primary coordinator for facility-wide service quality initiatives and feedback management, continuously driving high standards of care and support.
● Design, distribute, and analyze regular resident and family satisfaction surveys to gather actionable feedback for service delivery improvements.
● Collate quality metrics, compile operational data, and draft narrative submissions for key industry service excellence awards, such as the Singapore Health Quality Award (SHQA) and Community Care Excellence Awards (CCEA).
Secondary Responsibilities:
● Lead or support key quality and operational improvement projects assigned by the Manager to elevate resident care and operational efficiency.
● Assist the Manager in keeping and preparing accurate and updated documentation, workflow compliance, and administrative readiness for Ministry of Health (MOH) audits and licensing requirements.
● Participate in planned job rotations across functional pillars to build multi-disciplinary competency, support team cross-coverage, and drive personal professional growth.
● Any other duties as assigned by your supervisor.
Qualification
You should:
● Possess a Diploma or Degree in Healthcare Management, Social Services, Business Administration, Event Management, or a related field.
● Demonstrate strong organizational, interpersonal, and communication skills with a passion for working with elderly residents.
● Be adaptable, customer-focused, and eager to learn across multiple administrative and operational functions.
● Possess a collaborative mindset with the ability to work independently on assigned projects and cross-functional teams.
It would be great if you:
● Have 1–3 years of prior experience in eldercare, healthcare administration, community engagement, or case management.
● Are familiar with person-centered care models (such as the Eden Alternative), government financial assistance schemes, or regulatory standards in residential care.