About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services:  Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Job Summary:

We are seeking a highly experienced and self-directed Applications Manager to act as a Project Manager for Claims system implementation and AI transformation initiatives as well as provide level 2 support for existing applications. 

You will act as the key translator between non-technical business stakeholders, domain experts, and vendors. This role requires a blend of deep technical understanding of claims systems, strong project management acumen, and a comprehensive grasp of financial processes. The successful candidate will independently drive project success from initiation to closure, ensuring on-time, on-budget, and high-quality delivery of complex ERP solutions that align with business objectives.

Responsibilities:

• Project Leadership & Management:

  • Drive business claims projects from initiation to closure, ensuring on-time and on-budget delivery.

  • Collaborate with senior management to define project scope, goals, and comprehensive execution plans.

  • Manage resources, timelines, and dependencies while proactively mitigating risks and scope changes.

  • Lead and mentor project teams and contractors, fostering accountability and high performance.

  • Conduct post-project evaluations to identify improvements and oversee project budget adherence.

• Domain Expertise:

  • Leverage expertise in Claims/Expense Management systems to guide configuration, testing, and deployment.

  • Translate business requirements into technical designs and manage system integration points.

  • Apply AI/ML expertise to solution business problems and navigate the AI/data lifecycle.

Job Description (Continued)

• Stakeholder Management & Communication:

  • Serve as the primary IT liaison, translating complex technical topics for non-technical stakeholders.

  • Build strong relationships across finance, operations, and IT to drive consensus and validation.

  • Communicate status, risks, and strategic updates clearly to all organizational levels.

• Risk Management & Quality Assurance:

  • Identify and mitigate technical, operational, and ethical risks, particularly in AI projects.

  • Ensure compliance with IT standards and oversee comprehensive testing to guarantee data integrity.

  • Implement change management strategies to ensure successful user adoption of new tools.

• Documentation & Knowledge Transfer:

  • Maintain accurate project documentation and facilitate knowledge transfer to support teams and end-users.

Qualification

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of progressive experience in IT, with at least 1 years specifically managing AI related projects.

• Proven track record of successfully delivering projects  as a Project Manager or Lead.

• Strong understanding of business claims process and integration points. 

• Excellent project management skills.

• Exceptional communication, interpersonal, and presentation skills, with the ability to influence and negotiate at all levels.

• Strong analytical and problem-solving abilities, with a keen eye for detail.

• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.

Other Information

Preferred Qualifications:

• PMP, PRINCE2, or other relevant project management certification.

• AI Project Management (eg: Professional Certificate in AI and ML Foundation for Executives , PMI Certified Professional in Managing AI (PMI-CPMAI) ) or other relevant certifications

• Familiarity with data migration strategies and tools.

• Experience in Healthcare or non-profit organizations.