About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

Job Description

• Provide excellent customer service while mending front desk reception duties covering incoming calls and directing calls to appropriate associates/ward.
• Provide directions and assistance to all internal and external customers by handling their requests and inquiries.
• Manning of triage.
• Maintain safety & security of the front office.
• Exchange access cards for visitors (Next-of-kins, vendors, etc).
• Create Access Card for New Hire.
• Track the access card quantity accurately.
• Register new visitors, staff on Visitor Management System (VMS).
• Create new facial recognition in Sense studio and to remove resignee on a timely manner.
• Manage Business Units Uniform Staff Uniform Management.
• Co-ordinate and handle mail distribution, the flow of faxes, and courier services.
• Handle feedback from all channels and provide appropriate follow-up actions/service recovery.
• Handling and receiving of delivery/parcels from vendors.
• Monitor QuestLab collection of samples for testing.
• Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events.
• Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms.
• Update the staff phone directory if there are changes.
• Ability to manage facilities management at Level 1 (Car Park Barrier, Parking Management, Lift, Fire De-cam.
• Assist with resident's pre-admission (pack welcome basket), admission & discharge process.
• Ensure that weekly TCU list are arrange and prepare accurately.
• Arrange pickup timings for TCUS and liaise with Nursing on any special/ Adhoc arrangement booking outsource ambulance.
• Prepare weekly and monthly reports for transportation requests and visitation.
• Tagging of Resident Linen base on their bed number.
• Manage Lost & Found of Linen.
• Any other duties as assigned.

Job Description (Continued)

Qualification

• Min. 'A' Level with good pass in English
• Excellent communication skills both written and verbal
• Min. 2-year related experience in customer service
• Proficiency in Google Suite and/or MS Office
• Ability to multi-task
• Great Customer Service Skills
• Proactive approach and flexibility to support team and colleagues when needed

Other Information