Care Coordinator, Case Management in Ubi at NTUC Health

Date Posted: 10/3/2019

Job Snapshot

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Job Description

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

Service Coordination

  • To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
  • To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Person Care (HPC) service is carried out by Care Associate (CA)

Case Management

  • To conduct regular home visits to build rapport and engage clients and their caregivers
  • To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
  • To collaborate with other social and health partners to recommend care programs according to their needs.
  • To counsel and educate caregivers’ on providing appropriate care and support.
  • To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if client requires to continue to receive the service
  • To work closely with Operations and Nurse Manager on discharging clients from service


Service Development

  • To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.


Perform other care duties as assigned by Nurse Manager, Operations Manager

Job Requirements

  • Diploma or Advanced Diploma in healthcare related disciplines
  • Minimum 3 years’ experience in community healthcare settings in Singapore
  • Good knowledge of the geriatrics and community services
  • Proficiency in MS Office applications
  • Good interpersonal and writing skills
  • Good team player and multi-tasker
  • Good communication skills (oral and written)
  • Be proficient in English and Mother Tongue
  • Passion in community services and service oriented
  • Good judgement and decision making, problem solving skills