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IT Executive (ITSM/INFRA) in Singapore at NTUC Health

Date Posted: 4/1/2019

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Job Description

The IT Executive (ITSM/INFRA) role is to support the IT managers in the provision of IT services to IT users at NTUC Health, as well as to assist in the management of the IT infrastructure invested by the company. This role reports to the Senior Manager of ITSM/INFRA and is functioned as a member of the ITSM/INFRA section, which consists of an INFRA manager and a ITSM team. Job scope includes working with the ITSM team to ensure that the IT service desk and IT workplace support function effectively and meet SLA, and assisting the INFRA manager to ensure that the IT operation and IT infrastructure are well governed and meet system availability targets. This role is based out of the HQ office, however providing support to HQ as well as the nursing homes, eldercare centres and clinics located throughout the island.


  • Duties and responsibilities in areas of ITSM include providing support for IT incident handling, IT access request fulfilment, IT asset request fulfilment, IT user on/off boarding, IT workplace cloning and deployment, laptop/desktop & mobile devices, mail system & cloud storage, intranet & shared folders, endpoint security software and IT policies/procedures maintenance.
  • Duties and responsibilities in areas of INFRA include providing support for server room & colocation DC, AD/DNS/DHCP & print servers, on/off premise computing farms, server operating system & databases, clustered storages & data backup operation, tape backup & offsite storage, core switches & network switches/routers, firewalls & SSL VPN, IT network (LAN/VLAN/WAN/MPLS/WIFI) and IT security solutions (SIEM/WAF/APT/2FA).
  • Other duties and responsibilities include providing support for IT sourcing & procurement, new home/centre/clinic site setup, project & vendor management, security awareness training & compliance enforcement, problem management & resolution, performance reporting & analysis, IT auditing preparation, Continual Service Improvement (CSI), outside office hours urgent incident handling, and any other ad-hoc ITSM/INFRA related tasks being assigned.

Job Requirements

  • Diploma in Computer/Information Technology related discipline with minimum 2 years’ experience in digital/technology field.
  • With experience in any of the below IT services/technologies will be a plus: IT helpdesk ticketing, Window 10 OS, G suite, MS Office 365 suite, SharePoint Online, Sophos Endpoint (or other AV software), Fortigate Firewall (or other Firewall models), Cisco switches/routers, LAN/VLAN/WAN/MPLS/WIFI, Window AD/DNS/DHCP, Window Server, MS SQL Server and Hyper-V.
  • With exposure to NetApp storage, CommVault backup solution, LogRhythm SIEM, Imperva WAF, SentinelOne Advance Endpoint, Amazon Web Services or Google Suite will be an advantage.
  • Must be customer focus, result driven and know how to troubleshoot problems.
  • Need to be a team player, with positive attitude and reasonable written and verbal communication skill.