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Senior Executive, Operations in Ubi at NTUC Health

Date Posted: 12/6/2018

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Job Description

The Senior Executive (MDC & QSM) for Unity Denticare is a member of the Unity Denticare Management Team under NTUC Health. He will working with the Senior Operations Manager and other members of the team to ensure the smooth operations of Denticare clinics which includes deployment of frontline staff, inventory management, procurement, and ensuring proper maintenance of medical equipment.

As part of his key duties, he will be responsible for the administration and operations of the Mobile Dental Clinic (MDC). He will also be managing customer feedback under Quality Service Management (QSM).

Mobile Dental Clinic (MDC)

  1. Plan and coordinate the MDCs and its activities, such as logistics planning, service set-up, and troubleshoot the MDC operations and its components.
  2. Assist with administrative work concerning the MDC, which includes record keeping, and producing reports.
  3. Schedule deployments & meetings, conduct site recces, and manage client’s expectations for MDC deployment.
  4. Engage with key stakeholders such as nursing home administrators and MOH to work out areas of collaboration.

Quality Service Management

  1. To respond to and manage feedback that is received via phone call, website, or social media.
  2. Responsible for designing feedback forms and channels.
  3. Responsible for drafting feedback replies for vetting by Senior Manager/Assistant Director and proposing actions to be taken to resolve complaints amicably and to convey patients’ compliments to our doctors and staff.
  4. Assist the Senior Manager in analyzing feedback statistics and propose changes to workflow processes or service standards to improve results.


  1. Support the Senior Manager in new systems development and improvement projects. 


Job Requirements

  • Diploma/Degree in any Discipline
  • Dental operations or other relevant healthcare experience will be an advantage
  • Self-driven individual
  • Able to work independently
  • Good interpersonal and communication skills (written and oral)
  • Highly organized and able to multi-task