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Senior IT Executive / Asst. Manager (ITSM/INFRA) in Singapore at NTUC Health

Date Posted: 12/28/2018

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Job Description

The Senior IT Executive/Asst. Manager (ITSM/INFRA) role is to support the provision of IT services to IT users at NTUC Health as well as to assist in the management of the IT infrastructure invested by the company. This role reports to the Senior Manager of ITSM/INFRA and is functioned as a member of the ITSM/INFRA section, which consists of an INFRA manager and a ITSM team. Job scope includes working with the ITSM team to ensure that the IT service desk and IT workplace support function effectively and meet SLA, and assisting the INFRA manager to ensure that the IT operation and IT infrastructure are well governed and meet system availability targets. This role is based out of the HQ office, however providing support to HQ as well as the nursing homes, eldercare centers and clinics located throughout the island.


  • Duties and responsibilities in areas of ITSM include providing support for IT incident handling, IT access request fulfilment, IT asset request fulfilment, IT user on/off boarding, IT workplace cloning and deployment, laptop/desktop & mobile devices, mail system & cloud storage, intranet & shared folders, endpoint security software and IT policies/procedures maintenance.
  • Duties and responsibilities in areas of INFRA include providing support for server room & colocation DC, AD/DNS/DHCP & print servers, on/off premise computing farms, server operating system & databases, clustered storages & data backup operation, tape backup & offsite storage, core switches & network switches/routers, firewalls & SSL VPN, IT network (LAN/VLAN/WAN/MPLS/WIFI) and IT security solutions (SIEM/WAF/APT/2FA).
  • Other duties and responsibilities include providing support for IT sourcing & procurement, new home/centre/clinic site setup, project & vendor management, security awareness training & compliance enforcement, problem management & resolution, performance reporting & analysis, IT auditing preparation, Continual Service Improvement (CSI), outside office hours urgent incident handling, and any other ad-hoc ITSM/INFRA related tasks being assigned.

Job Requirements

  • Degree in Computer Science/Information Technology/Engineering or related discipline with minimum 6 years’ experience (or Diploma with 10 years’ experience) in providing IT support for an organization with no less than 300 IT users. Of the total years of IT support experience, at least 3 years in supporting IT service desk/workplace and 3 years in manning IT infrastructure/operation.
  • Must have experience or knowledgeable in IT helpdesk ticketing, Window 10 OS, MS Office 365 suite, SharePoint Online, Sophos Endpoint (or other AV software), Fortigate Firewall (or other Firewall models), Cisco switches/routers, LAN/VLAN/WAN/MPLS/WIFI, Window AD/DNS/DHCP, Window Server, MS SQL Server & Hyper-V;
  • Familiar with any of the below technologies will be a plus: NetApp storage, CommVault backup solution, LogRhythm SIEM, Imperva WAF, SentinelOne Advance Endpoint, Amazon Web Services and Google Suite.
  • Possess any relevant technical certification will be an advantage.
  • Customer focus, result driven and with strong troubleshooting skill;  Team player, positive attitude, with good communication skill.