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Social Worker in Geylang East at NTUC Health

Date Posted: 1/28/2019

Job Snapshot

Job Description

The incumbent will be working with a multi-disciplinary team of stakeholders to regularly review the medical, nursing, therapy and social aspects of individual residents as part of delivering person-centric care. He/she would be involved in the means-testing review, provide fair payment proposals, financial application assistance and any appropriate assistance based on social & financial status of family and/or resident.


Essential Duties and Responsibilities:


  • Provide financial counselling upon admission
  • Co-ordinate an assessment onsite of patient to assess nursing/rehab status/behavioural and any social concerns


Case Conference

  • Review social aspects in ward with regards to activity participation, visitors and befriending, financial consideration status, etc.
  • Provide therapy/nursing/medical/social recommendations and support family and resident to complete home discharge or other care options
  • Review supporting documents for referral to other care options and seek financial assistance for home equipping as recommended by therapist where required
  • Provide counselling to patients with psychosocial issues
  • Facilitate family conference for discussion on financial considerations, if necessary
  • Work with Nursing team to review care to residents and understand their social situation


Financial Assistance Schemes

  • Work with resident or next-of-kin on financial considerations (e.g. Government Means Test subsidy)
  • Review cases and facilitate meetings for medifund cases
  • Apply for financial assistance (e.g. Means Test, Medifund, IDAPE, ELDERSHIELD, MFEC)



  • Update residents’ profile and movement in database
  • Review next-of-kin details and update residents’ social report
  • Review residents accounts receivable status report


Supervision/Development of team members

  • Manage and supervise team members in case management team
  • Guide on the professional development of team members


Additional Responsibilities:

  • Review current workflow and SOPs for enhancements


Job Requirements

  • Degree in Social Work or other related discipline
  • At least 5 years of relevant experience
  • Social work in Healthcare background preferred
  • Good interpersonal and problem solving skills
  • Proficient in English and able to converse in dialects
  • A caring, positive and self-disciplined individual, who also works well in a team
  • Proficient in MS Office